1. General Information

Hiraya operates from Hyderabad, Telangana, India.

Contact Information:

• Address: Doctors Colony, Kothapet, Saroornagar, Hyderabad, Telangana-500035
• WhatsApp/Phone: +91 98856 60588
• Email: hirayapresents@gmail.com

2. Use of Our Services

By using our services, you confirm that you are at least 18 years old or accessing the services under the supervision of a parent or guardian. You agree to provide accurate and complete information when placing orders or contacting us.

3. Products and Services

We strive to describe our products and services as accurately as possible. However, we do not warrant that product descriptions, colors, or other content are entirely accurate, complete, reliable, current, or error-free.

• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
• Pricing: Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

4. Orders and Payments

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our fraud avoidance department.
• Payment: Payment must be made through the accepted payment methods communicated at the time of purchase (e.g., UPI, Bank Transfer, Cash on Delivery, etc.). Full payment is typically required before dispatch unless otherwise agreed (e.g., for COD orders).

5. Shipping and Delivery

• Shipping Areas: We ship to locations serviceable by our courier partners.
• Timelines: Estimated delivery times are provided for convenience only and are not guaranteed. We are not liable for delays caused by the courier service or unforeseen circumstances (force majeure).
• Shipping Charges: Shipping costs, if applicable, will be calculated and displayed at checkout or communicated via WhatsApp/Email before payment.

6. Returns and Refunds

• Return Policy: We accept returns only under specific conditions (e.g., damaged or incorrect items received). You must notify us within 24-48 hours of delivery at hirayapresents@gmail.com or via WhatsApp at 9885660588 with proof (photos/videos).
• Refunds: If a return is approved, refunds will be processed to the original method of payment within 7-10 business days.
• Non-Returnable Items: Customized items, perishable goods, or personal care items are generally non-returnable unless defective.

7. Intellectual Property

All content included in our communications and on our platforms, such as text, graphics, logos, button icons, images, and software, is the property of Hiraya or its content suppliers and is protected by Indian and international copyright laws.

8. Limitation of Liability

To the fullest extent permitted by law, Hiraya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Continued use of our services following the posting of any changes constitutes acceptance of those changes.

Contact Us If you have any questions about these Terms, please contact us at:

• Email: hirayapresents@gmail.com
• WhatsApp: +91 98856 60588
• Address: Doctors Colony, Kothapet, Saroornagar, Hyderabad, Telangana-500035